Terms & Conditions

9.1. You agree to use our Site and Services only for lawful purposes and in accordance with these Terms. You are solely responsible for your conduct while accessing or using our Services and agree not to violate any applicable law, contract, intellectual property right, or the rights of others.

9.2. You must not, and you agree not to:

• a) Sell, resell, or commercially exploit any part of our Services or Products without our prior written consent;
• b) Engage in harassing, abusive, threatening, stalking, or otherwise harmful conduct;
• c) Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• d) Copy, reproduce, distribute, publicly perform, or display any portion of our Services without prior authorisation;
• e) Modify, alter, or create derivative works of our Services or remove any proprietary notices;
• f) Use our Services for any purpose other than their intended use, including any activity that could disrupt or degrade the experience for other users or damage the functioning of the Site;
• g) Reverse-engineer, decompile, or attempt to extract the source code of our Services;
• h) Use any automated tools or scraping technologies (including bots, data miners, or AI tools) to access, copy, extract, or collect data from our Site or Services;
• i) Develop or use any third-party application that interacts with our Services without express written permission;
• j) Bypass, disable, or interfere with any security or access control features, including instructions in our robots.txt file;
• k) Use our Services in connection with any illegal or unauthorised activity;
• l) Encourage, assist, or enable any third party to do any of the above.

9.3. Additionally, when posting or sharing any User Content, you agree that such content must be non-confidential and lawful, and that you have the necessary rights and permissions to share it.

9.4. You must not post, create, store, or share any User Content that:

• a) Is unlawful, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, abusive, invasive of privacy, threatening, offensive, or otherwise objectionable;
• b) Encourages or instructs others to commit illegal activity or violate the rights of any party;
• c) Infringes any intellectual property or proprietary rights, including copyright, trademark, or trade secret;
• d) Contains false, misleading, or deceptive claims or impersonations;
• e) Contains unsolicited advertising, promotional materials, spam, or political campaigning;
• f) Discloses private or personal information of others without consent;
• g) Includes viruses, malware, corrupted files, or any code intended to damage, disrupt, or compromise the security or functionality of the Site or Services;
• h) In our sole judgment, restricts or inhibits others from using or enjoying the Services, or could expose us or others to harm or liability.

9.5. Enforcement of this section is at our sole discretion. Our decision not to enforce this provision in specific instances does not waive our right to enforce it at any other time. This section does not create a private right of action or any promise of content moderation.

10.1. All elements of our Services—including but not limited to text, graphics, images, videos, product visuals, designs, illustrations, and other content—are our property or the property of our licensors, and are protected by intellectual property laws in Australia and internationally.

10.2. Except as expressly stated in these Terms, all rights in and to the Services and their content are reserved by us or our respective licensors.

10.3. Subject to your full compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use our Services solely for your personal, non-commercial use.

10.4. Any other use—including modification, reproduction, distribution, public display, or commercial exploitation—without prior written consent from us is strictly prohibited, will result in termination of this licence, and may constitute a violation of our intellectual property rights.

11.1 Our business name, logo, product names, packaging design, slogans, and the overall look and feel of the Site and Services are trademarks or trade dress owned by us. These may not be copied, imitated, or used—in whole or in part—without our prior written permission.

11.2 All other trademarks, registered trademarks, product names, company names, or logos featured on the Site or through our Services are the property of their respective owners. Any reference to such third-party names, products, or services does not imply any affiliation, endorsement, sponsorship, or recommendation by us, unless expressly stated.

12.1 You may choose to voluntarily submit to us any questions, comments, suggestions, ideas, creative materials, or other feedback related to our business, products, or Services (collectively, "Feedback").

12.2 By providing such Feedback, you acknowledge and agree that:

• a) We may use, reproduce, modify, adapt, publish, translate, or incorporate your Feedback into existing or future products and services;
• b) Such use may be for any purpose, including commercial purposes, and may occur without notice, acknowledgment, or compensation to you;
• c) We are under no obligation to treat your Feedback as confidential or proprietary.

12.3 You understand and agree that any Feedback you provide becomes our property, and we are free to use it at our sole discretion.

13.1 Our Services may include or provide access to information, content, products, services, activities, or events offered by third parties (collectively, "Third-Party Content"). We may also allow third parties to make their content available through our Site.

13.2 Such Third-Party Content is provided for your convenience and informational purposes only. We do not control, endorse, or assume responsibility for any Third-Party Content, and we make no guarantees or representations regarding its accuracy, quality, legality, or suitability.

13.3 Your interactions with third parties, including any transactions, communications, or participation in promotions or offerings, are solely between you and the third party. Your access to and use of any Third-Party Content is entirely at your own risk.

14.1 The following Terms of Sale govern purchases made through our website and apply to all orders placed within Australia. By purchasing any products ("Products") via our Services, you agree to be bound by these Terms of Sale. If you do not agree, please do not place an order.

A. Order Eligibility
To place an order, you must provide a valid billing and shipping address located in Australia. Orders cannot be completed without a valid method of payment and delivery address.

B. Product Information, Availability, and Accuracy

• i. Product details are displayed on our Site and are subject to change without notice. While we strive to ensure that all product information is accurate, some content may occasionally be incomplete, out of date, or contain errors (e.g., availability, descriptions, pricing).
• ii. We make every effort to display product images and packaging accurately; however, the appearance of Products on your device screen may vary. Actual packaging may also differ from what is shown online and may include additional or different information.
• iii. Always read all instructions, warnings, and labelling on the Products you receive before use. Do not rely solely on the information displayed on the Site.

C. Purchase Limits and Restrictions

• i. Products sold via our website are intended for personal use only and not for resale. We may limit the quantity of items you can purchase per order, per household, or per customer account.
• ii. We reserve the right to refuse or cancel any order at any time for any reason, including suspected fraud, resale activity, or violation of these Terms.

D. Order Process and Shipment

• i. You will have the opportunity to review and confirm your order during checkout, including shipping details and payment method. After placing your order, you will receive an email confirmation. This email constitutes acceptance of your order and forms a contract between you and us.
• ii. Orders are shipped to the delivery address provided at checkout. Title and risk of loss transfer to you upon delivery to the address you provided. Estimated shipping and delivery dates are not guaranteed. We are not responsible for shipping delays caused by the carrier or events outside our control.
• iii. We reserve the right to cancel or adjust orders in the event of pricing errors, inventory issues, or suspected misuse. If any portion of your order is cancelled, or if we require further verification, we will contact you promptly.

E. Pricing

All prices shown on our Site are in Australian dollars and include GST where applicable. Additional shipping charges may apply and will be displayed at checkout before you confirm payment. Prices and availability are subject to change at any time without notice. Each item will be billed at the price in effect when your order is placed.

F. Payment Terms

• i. We offer several secure payment methods during checkout. By submitting payment details, you represent and warrant that:
  • You are the authorised user of the payment method provided;
  • The payment information is accurate and complete;
  • All charges incurred will be honoured by your payment provider;
  • You agree to pay the full amount, including applicable taxes, fees, and shipping costs.
• ii. 

• We must receive payment in full before processing your order. If legal action becomes necessary to collect any outstanding balance, you agree to reimburse us and our representatives for all related costs, including legal fees.

• iii.Refunds, if applicable, will be issued to the original payment method or as store credit, as per your selection and subject to our Refund Policy and the Australian Consumer Law.

15.1. Under the Australian Consumer Law, you have guaranteed rights including:

• a) Consumer Guarantees: Products must be of acceptable quality, fit for purpose, match their description, and come with clear title.
• b) Warranty Rights: You may be entitled to a repair, replacement, or refund if products fail to meet consumer guarantees.
• c) Cooling-off Rights: For certain purchases, you may have the right to cancel within a specified period.

15.2. If you are a consumer under the Australian Consumer Law:

• a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law;
• b) For major failures with the service, you are entitled to cancel your service contract and obtain a refund, or to receive compensation for the drop in value below the price paid;
• c) You are also entitled to choose a refund or replacement for major failures with goods;
• d) If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

15.3. Nothing in these Terms limits or excludes any guarantee, warranty, or liability under the Australian Consumer Law that cannot be lawfully limited or excluded.

16.1 This section applies specifically to the purchase and use of Gift Cards through our Services. By buying or redeeming a Gift Card, you agree to be bound by these Gift Card Terms.

A. Purchase
Gift Cards can only be purchased through our website. A valid email address is required for delivery. Discount codes, promotions, or other offers may not apply to Gift Card purchases.

B. Redemption
Gift Cards may be redeemed only for eligible products sold through our Services. All applicable taxes will be calculated at checkout. If your total exceeds the Gift Card value, the remaining balance must be paid using an accepted payment method. Currently, Gift Cards may only be redeemed byAustralian customers.

C. Expiration & Restrictions
Gift Cards are subject to Australian consumer law regarding gift cards and vouchers. Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash—except where required by applicable law. Gift Card balances are non-transferable between customer accounts.

D. Returns & Risk of Loss
If a product purchased using a Gift Card is returned, the refund will be processed in accordance with our Refund Policy and the Australian Consumer Law. Title and risk of loss for Gift Cards pass to the purchaser upon electronic delivery to the recipient. We are not responsible for Gift Cards that are lost, stolen, destroyed, used without authorisation, or undeliverable due to incorrect email entry.

E. Termination of Use
We reserve the right to suspend or terminate your ability to purchase or use Gift Cards if we suspect fraudulent, abusive, or unlawful activity, or if you violate these Terms or any applicable policy, subject to your rights under Australian consumer law.

18. LIMITATION OF LIABILITY

IMPORTANT: This section is subject to the Australian Consumer Law and other applicable consumer protection laws.

19. DISPUTE RESOLUTION

20. GOVERNING LAW AND JURISDICTION

• a) These Terms and any dispute arising out of or related to your use of the Services or Products shall be governed by and construed in accordance with the laws of the State of [INSERT STATE] and the Commonwealth of Australia.
• b) You agree to submit to the non-exclusive jurisdiction of the courts of [INSERT STATE] and the Commonwealth of Australia for the resolution of any disputes.
• c) If you are a consumer under the Australian Consumer Law, you may also bring proceedings in the courts of the state or territory where you reside.

21. MODIFYING AND TERMINATING OUR SERVICES

• a) We reserve the right to change, suspend, or discontinue any part of our Services or Products at any time, with or without notice, subject to your rights under Australian consumer law. You may also stop using our Services at any time.
• b) Except for liability we cannot exclude or limit under these Terms or applicable law, we are not liable for any loss or harm resulting from your inability to access or use the Site or Services.

22. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity or enforceability of the remaining Terms.

23. MISCELLANEOUS

• a) Failure by us to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Section titles in these Terms are for convenience only and have no legal or contractual effect.
• b) Except as otherwise stated, these Terms are intended for the benefit of you and us and do not create third-party beneficiary rights.
• c) You agree that communications and transactions between you and us may be conducted electronically, including agreements, notices, and disclosures.
• d) We may assign or transfer our rights and obligations under these Terms, including as part of a merger, acquisition, sale of assets, or by operation of law.